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Customer Service
Unify Every Customer Conversation with One AI Copilot
Saifa AI connects all your customer channels into one intelligent system — so every response is consistent, on-brand, and informed by your business data.
Seamlessly integrate chats from social media
Whether it’s Facebook, Instagram, LINE, Shopee, Lazada, TikTok Shop — manage every customer interaction from a single, unified inbox.
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Workspace
Unified Workspace
Saifa AI connects your team, files, and workflows in real time — turning collaboration into clear actions powered by AI that knows your business.
Omnichannel Customer
Unify your social & e-commerce channels to accelerate service speed and boost conversions in one Workspace.
E-Commerce Management
Simplify your orders, inventory, shipping, and accounting with a single, efficient, and easy-to-use platform.
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Omnichannel
Seamless integrations
Connects all your customer channels into one intelligent system
Always-On Assistance 24/7 AI Support
Empower your customer support with instantaneous, AI-driven responses across every channel. By delivering a seamless omnichannel experience, you can eliminate wait times and significantly boost overall customer satisfaction.
Smart Shopping Agent: Instant Buying
Saifa assistant learns exactly what your customers want and recommends the best-match products.
AI Shopping Co-Pilot: Elevating Sales Performance
Equip your team with an intelligent assistant that drafts high-impact messages and suggests the perfect products in real-time. By streamlining outreach and personalization, your agents can engage smarter and close deals faster.
Your Data. Your Tone. Your AI Agent.
Stop using generic bots. Saifa lets you build and train custom AI agents using your own documents. Empower your business with a smarter, omnichannel presence that speaks your language and solves customer problems instantly.
Smart Escalation, When Human Expertise Matters
When a question falls outside verified knowledge, lacks sufficient context, or requires human judgment, Saifa automatically escalates the conversation to the right team member — instantly and seamlessly.
AI You Can Trust with Your Business
Designed for real business use — delivering accurate, data-grounded responses you can rely on.
No guessing. No hallucinations. When confidence matters, Saifa escalates to humans — protecting trust at every step.
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Seamless
Collaboration Between AI & Human Agents
In a real omnichannel operation, AI and humans must collaborate smoothly.
That’s why Saifa offers a one-click switch between AI and Human Agents, allowing teams to take control instantly — without breaking the conversation flow.
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Management
The All-in-One Multi-Channel Management System
Simplify your online and offline business with Saifa. Experience professional-grade order and inventory management, seamlessly integrated with top marketplaces.
ORDER
STOCK
Management
REPORT
- All-in-One Channel Management
- Real-time Sales & Performance Insights
- AI That Understands Your Store
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E-Commerce
E-commerce management
Manage your store effortlessly with Saifa’s streamlined and efficient backend solution.
Order Management
Systematically manage orders across Marketplaces, Social Media, Websites, and Offline channels.
Stock Management
Take full control of your inventory with automated, real-time updates across all platforms.
Report Management
Comprehensive reports at your fingertips. we provide deep-dive analytics that simplify complex data, empowering you to make smarter business decisions.
Social Commerce
Sell Smarter Across Social Media Manage Facebook, LINE OA, LINE SHOPPING, and TikTok Shop in a single dashboard.